9/18/25 @ 4:30 p.m.

Building on five years of a successful partnership in improving service and strengthening infrastructure, the Nassau County Board of County Commissioners (BOCC) has finalized the transfer of ownership of the Nassau Amelia Utility (NAU) system to the Florida Governmental Utility Authority (FGUA).
 
To assist in modernizing the NAU system, the BOCC partnered with the FGUA in November 2019 to oversee operations, maintenance, and improvements. With more than 20 years of experience delivering reliable, high-quality utility services, the FGUA brought stability and expertise to the system. As a result, the BOCC adopted a resolution on August 25, 2025, authorizing the transfer of the ownership of the utility to the FGUA.

This partnership will allow the FGUA to make a $20M+ investment in system upgrades to ensure NAU customers receive an improved level of service for decades to come. As a government entity, the FGUA operates in transparency, subject to Florida’s public records and Sunshine Laws. The BOCC will maintain a seat on the FGUA Board of Directors to ensure the highest level of service to property owners within the NAU service area. Customers will also benefit from a dedicated utility-focused management team which currently operates 82 systems.

A Frequently Asked Questions (FAQs) guide is included on the FGUA’s website at https://www.fgua.com/NAU/. Customers may also direct questions or concerns to the NAU Customer Service Office located at 5185 S. Fletcher Avenue, Unit 5, Fernandina Beach, FL 32034, or by phone at (904) 601-2161.

-Sabrina Robertson
​ Communications Officer

5/30/23 @ 2:50 p.m.

The water and sewer conversion project at Amerian Beach is underway. The contractor, U.S. Water Services Corporation, has advised the County of the need to close the drive-on access to American Beach at Lewis and Gregg Streets this Thursday, June 1, 2023, from 8:00am - 10:00am, to install a water main connection.
 
We apologize for the short notice on this closure and appreciate your patience as we work to establish water and sewer services for the American Beach community. If you have any questions, please contact the County Manager’s Office at (904) 530-6010. 

-Sabrina Robertson
 Public Information Officer

5/7/23 @ 7:30 p.m. 

The water and sewer conversion project at American Beach is underway. The contractor, U.S. Water Services Corporation, has advised the County of the need to close the drive-on access to American Beach at Lewis and Gregg Streets on Monday, May 8, 2023, for installation of a 40 ft. pipe connecting two manholes. It is anticipated that the work will be done on Monday, allowing the drive-on access to re-open on Tuesday, May 9, 2023.
 
We apologize for the short notice on this closure and appreciate your patience as we work to establish water and sewer services for the American Beach community. If you have any questions, please contact the County Manager’s Office at (904) 530-6010. 

-Sabrina Robertson 
 Public Information Officer

9/15/20 @ 5:10 p.m.
 
This notice is to inform you that a Precautionary Boil Water Advisory is in effect for units 3417-3427 Fiddlers Bend until further notice.
 
Nassau Amelia Utilities has experienced a loss of pressure due to a broken line. The boil water advisory will remain in effect until bacteriological samples are collected and analyzed to reflect a negative result for coliforms. After completion of this process, a notice will be issued to rescind the boil water advisory.
 
Please continue to boil your water until you are notified to disregard the advisory.
 
We apologize for the inconvenience caused by this unfortunate incident. Should you have any questions, please contact customer service at (904) 530-6030.

8/26/20 UPDATE: The Boil Water Advisory has been lifted following test results confirming the water is safe for consumption.

8/24/20 @ 4:30 p.m. - As announced last week, Nassau Amelia Utilities conducted fire hydrant repairs today that resulted in water being shut off for the following addresses: 157, 159, 163 Sea Marsh Road; 3301 through 3329 Fairway Oaks Villas; 3201 through 3217 Fairway Oaks Villas; 2 through 18 Sea Marsh Cove; and the OMNI Golf Maintenance Facility on Sea Marsh Road.

As a safety precaution, a Boil Water Advisory has been issued for these addresses while they await bacteriological test results to ensure the water is again safe for consumption.

If you have any questions, please contact NAU Billing at (904) 530-6030 or email [email protected].

-Sabrina Robertson
 Public Information Officer

8/19/20 @ 4:00 p.m. - Nassau Amelia Utilities will be conducting fire hydrant repairs on Monday, August 24th which result in a temporary water outage for the following addresses: 157, 159, 163 Sea Marsh Road; 3301 through 3329 Fairway Oaks Villas; 3201 through 3217 Fairway Oaks Villas; 2 through 18 Sea Marsh Cove; and the OMNI Golf Maintenance Facility on Sea Marsh Road. The work is expected to take place between the hours of 9:00 a.m. - 4:00 p.m.

Following the repairs, a Boil Water Advisory will be in effect for approximately two days while waiting for bacteriological water tests to be conducted by a lab.

If you have any questions, please contact NAU Billing at (904) 530-6030 or email [email protected].

-Sabrina Robertson
 County Manager's Office

7/29/20 @ 1:00 p.m.- Nassau Amelia Utility customers on Laurel Oak Road will experience a temporary water outage today while personnel work to replace fire hydrants in the area to improve reliability and existing infrastructure. Door tags will be placed on the affected homes with instructions for a required Boil Water Notice to follow the outage.  Following  bacteriological testing and negative results, a Boil Water Rescission notice will be distributed and you may resume normal usage at that time.  We apologize for the inconvenience and thank you for your patience and understanding.

If you have any questions, please contact NAU Customer Service at (904) 530-6030.

-Sabrina Robertson
 County Manager's Office

7/20/20 @ 5:05 p.m. - Damages to Amelia Island Parkway caused by the Nassau Amelia Utilities Water Main break last were reported as repaired as of 3:30 p.m today. The cure time for the asphalt is about 2 hours. The roadway will reopen at approximately 5:30 p.m.

If you have any questions, please contact NAU at (904) 530-6030.

-Sabrina Robertson
 County Manager's Office

7/20/20 @ 8:20 a.m. - The Boil Water Advisory issued for Nassau Amelia Utilities customers due to the water main break last week has been lifted following a satisfactory completion of a bacteriological analysis showing the water is safe for consumption.

If you have any questions, please contact NAU Billing at (904) 530-6030.

-Sabrina Robertson
 County Manager's Office

6/22/20 @ 4:15 p.m.

NOTICE: Precautionary Boil Water Advisory
 
This notice is to inform you that a Boil Water Advisory is in effect 2103-2126 Beachwood Villas until further notice.
 
Nassau Amelia Utilities has issued a Boil Water Advisory due service line repair. The boil water advisory will remain in effect until bacteriological sample is collected and analyzed to reflect a negative result for coliforms. After completion of this process, a notice will be issued to rescind the boil water advisory.
 
Please continue to boil your water until you are notified to disregard the advisory.
 
We apologize for the inconvenience caused by this unfortunate incident. Should you have any questions, please contact customer service at (904) 530-6030.

3/21/20 - The Wold Health Organization has suggested "contactless" payments to avoid transmission of COVID_19. As a result, Nassau Amelia Utilities will no longer be accepting payments in person. Customers still have the option to pay in other methods:

-Make payments online here
-Mail payments with check or money order to: PO Box 1905, Lake City, FL 32056
-Make electronic payments - schedule your payments online through your bank or E-Pay service

Until further notice, NAU will suspend service disconnections for customers who are unable to pay their bill on time. With that said, we still encourage you to pay your bill by the due date if you are able. If you need additional time to pay, contact the Billing Office at (904) 530-6030 to request a payment extension. They will be in the office accepting calls from 8am-5pm, Monday-Friday.

-Sabrina Robertson
 County Manager's Office

2/11/20 @ 3:18 p.m.- U.S. Water Services Corporation and Nassau Amelia Utilities will be making repairs to a manhole on Amelia Island Parkway between Almalfi Drive and Ocean Village Avenue which will require a road closure from February 24- February 28, 2020.

Signage will be placed in the vicinity on February 17th to notify residents in the area.

We apologize in advance for any inconvenience this may cause. Should you have any questions, please contact Nassau Amelia Utilities at (904) 530-6450.

10/2/19 @ 5:05 p.m. - The Boil Water Advisory issued on September 30th for the Captain Court Condominiums has been now been lifted.

Thank you for your patience while the water was tested to ensure it is safe for consumption. You may now continue with your regular usage.

-Sabrina Robertson
 County Manager's Office

9/30/19 @ 2:30 p.m.

Please be advised that a Boil Water Advisory has been issued for Nassau Amelia Utility customers residing at Captains Court Condominiums. Please note this notice includes the pool and restrooms. This advisory is due to a line break serving these units.



The advisory will remain in effect until bacteriological samples are collected and analyzed to reflect the water is safe for consumption.

Please continue to boil your water until you are notified that the advisory has been lifted. If you have any questions, please contact NAU Customer Service at (904) 530-6030.

-Sabrina Robertson
 County Manager's Office