January 5, 2017 -
The County received an anonymous customer service questionaire from a citizen that visited the Public Services Building. They indicated that Becky Liddell of the Engineering Services Department was very professional and resolved their problem quickly.
To the citizen that filled out this questionnaire, we are pleased that you were satisfied with the service you received! We would like to thank you for taking the time to provide feedback. This is important as it helps us determine whether we are meeting our customer's needs.
Thank you Becky Liddell for a job well done!
December 27, 2016 -
Facilies Maintenance employee, Billy Stonebreaker, received a letter of appreciation from Jina Gillis-Rosencrans, thanking him for improvements made to the John F. Claxton Boat Ramp. She indicated that the residents are pleased to have a portable bathroom facility on site, as well as the covered picnic area. She stated, "Thank you Billy Stonebreaker for meeting the needs of our community members. You and your staff have been very pleasant and eager to listen to my concerns".
Kudos to Billy and the rest of the Facilities Maintenace/Parks & Recreation staff for a job well done!
December 20, 2016 -
Building Department employee Ronda Oliver received a letter of appreciation from a citizen for the assistance she provided in resolving a building permit issue. Great job Ronda!
September 29, 2016 -
The Building Department, Department of Planning & Economic Opportunity and Engineering Service Department received a letter of gratitude from David Kramer, Construction Services Manager for the School Board, thanking them for all their assistance in issuing of permits for the Wildlight School Access Road. Mr. Kramer indicated that they had all been very helpful and feels that they do their due negligence in insuring that growth conforms to uniform standards.
September 23, 2016 -
Nassau County Fire Rescue received the attached letter from citizens Robert and Georgia Kelly, thanking Firefighter Carl Nishiyama for his assistance in saving their dog Molly.
Molly was trapped under their deck and after hours of trying, they could not access her. Worried and desperate, they knocked on the doors of Fire Rescue Station 20 at 1:30 in the morning to see if there was anything they could do. According to the letter, Mr. Nishiyama patiently listened to their problem and requested permission from the Lieutenant to use the utility truck to see if he could help. Not only was he able to save the dog, he did so without damaging any boards on their deck. The Kelly's stated, "This may not have been a high profile, life-or-death rescue, however Firefighter Nishiyama did save a life that evening and we will forever be grateful to him for his hard work and his gentle heart. He not only rescued Molly, he rescued us as well".
Thank you to the Kelly's for sharing this amazing story with all of us and a BIG thank you to Mr. Nishiyama for helping our citizens during a crisis!
September 20, 2016 -
Nassau County Fire Rescue received a letter of appreciation from The North Florida Bicycle Club for their participation in the 2016 Endless Summer Watermelon Ride which took place on Sunday, September 11, 2016. The event featured 720 riders and was their most successful event yet.
At the beginning of the ride, the North Florida Bicycle Club held a 9-11 Remembrance Ceremony and Nassau County Fire Rescue proudly flew an American flag from two ladder trucks. The letter stated, "Please thank your team for the beautiful display that they provided us, and for the service that they provide to people in distress every day".
Great job to everyone involved!
September 15, 2016 -
A citizen praised Nassau County Fire/Rescue, Station 70, on social media this week for their assistance in helping with her fire alarms. According to the post, all of her alarms started sounding in the middle of the night and after multiple attempts to make them stop, the citizen contacted Fire/Rescue. The responders from Station 70 helper her identify the problem and more importantly, made the screeching stop. She was very grateful for their assistance and stated "I know our fireman don't get enough praise" and reminded everyone of how lucky the community is to have them.
Thank you Ms.Zylinski for sharing your positive experience and for encouraging others to share their appreciation as well!
September 12, 2016 -
The Timmons Family emailed to express their gratitude to Road & Bridge for their quick response in placing "Death in the Family" signs near their home following their loss of a loved one, and for their quick response in grading Coopers Neck Rd. in time for the funeral service.
Great job to everyone who assisted in this effort!
September 8, 2016 -
A future customer of Nassau Amelia Utilities contacted Public Works Director, Scott Herring, to notify him of the great customer service she received from Margie Drawdy. She was able to help her open her new account quickly and efficiently and was pleased with Ms. Drawdy's quick response.
Great job Margie!
July 19, 2016 -
Scott Combs of FulTech Solutions sent an e-mail to Building Official, Michael Griffin, complimenting the service he received from employee Kelly LaMar while pulling a permit. He indicated that Ms. LaMar was very helpful and patient and appreciated her very much.
Great job Kelly!
July 13, 2016 -
Jennifer Kirkland of Nassau County Road & Bridge, and Jason Gregory of the Property Appraiser's Office, received a message of appreciation from resident Randall Mabe for their help in renaming a road. The name change meant a lot to Mr. Mabe and his family and they are very thankful for everything you both did.
Keep up the great work!
June 25, 2016 -
Nassau County Fire Rescue and the personnel at Station 20 received the attached letter from the Lucinda Jo Glenn of the Amelia Island Chapter of the Daughters of the American Revolution, thanking them for their participation in a recent Flag Retirement Ceremony.
Ms. Glenn stated, "They brought a spirit of honor and respect to our American Flag that reminded everyone of the great sacrifices all of our men and women make to keep our country free".
Great job to all everyone involved! Your professionalism reflects great credit upon Nassau County and we appreciate all that you do!
June 20, 2016 -
Ms. Jeanette Baker of Mt. Zion Loop called to express her gratitude to Road & Bridge employees George Register and Jessica Morris from doing such a great job cleaning the ditch in front of her property.
Keep up the great work!
June 17, 2016 -
Gerald Enter with the Pirates Woods Homeowner's Association called to thank Mike Favors for his help addressing some code issues. He stated that Mike "went above and beyond and handles his complaint very professionally".
Great job Mike!
June 13, 2016 -
The family of Faith Lynn expressed their gratitude to County staff involved with placement of a plaque at the Bryceville Community Center in honor of Ms. Lynn. Employees involved in this effort includes Commissioner George Spicer, Sabrina Robertson, and Julie Elliott.
June 9, 2016 -
Mr. Bill Bokram sent a letter of appreciation to the Public Works Department thanking the County for cleaning the Amelia Island Trail to insure it remained safe for walkers and cyclists. "This shows your department's dedication to safety, transportation, and recreation on Amelia Island", stated Mr. Bokram.
A big thank you to Luke Hale and Robert Owens for a job well done!
May 27, 2016 -
A citizen residing on 6th Street called to express her gratitude to Curtis Wilder and his crew for cleaning up a tree that had fallen into the right of way. She was very grateful that they responded so quickly and that they did a great job.
Kudos to Curtis Wilder and his work crew on a job well done!
May 19, 2016 -
Nassau County Fire/Rescue received a letter of appreciation today from a resident of Nashville, Tennessee thanking them for their assistance with an incident that occurred while he was visiting Nassau County.
The gentleman was traveling with his wife and 97 year old father. As they were crossing the bridge onto Amelia Island, his father began to choke and was in serious distress. He immediately drove to Station 70 where several fire fighters responded to his Dad's condition. He indicated the fire fighters were very friendly and sensitive to his father who was very frightened.
He stated, "Thank you for the countless times you come to the aid of those in medical need and particularly in this circumstance. Our family has a vacation home on Amelia Island and we are most appreciative of your dedication to serving the public - in this case, my 97 year old father".
He asked that we identify and recognize the fire fighters that were on duty. Thank you Curtis Bollinger, Rob Hutchison, Sean McKendree, and Barry Moody! Your actions reflect great credit upon Nassau County.
April 15, 2016
Commissioner George Spicer called to compliment the Road & Bridge staff for work recently completed clearly ditches on Griffin Road. Employees working on this project were:
Great work to everyone involved!
April 12, 2016 -
Nassau County Fire Rescue Station 20 received a letter today thanking them for their professionalism. The writer of the letter was visiting Amelia Island during the 2016 Concours d'Elegance and was not feeling well, so she stopped by the station. The crew that was on duty took her blood pressure and performed an EKG and determined that she was okay, but just a little dehydrated from the heat. She was extremely grateful for the care she received and wanted to acknowledge their dedication and service to the community.
March 21, 2016 -
Nassau County Fire Rescue received a letter of praise from the owners of Seldomridge Towing & Recovery regarding their prompt and efficient response to a tractor-trailer carrying Anhydrous Ammonia that was endanger of tipping over and spilling hazardous materials.
Nassau County Fire Rescue received the call on March 3rd and Battalion 1, Engine 30, Brush 60 and Rescue 50 responded. John Seldomridge and Michael Seldomridge stated that emergency personnel arrived quickly and immediately began assessing the situation to find the safest and most reliable manner to lift the tanker from the ditch in a safe manner. They also stated that "a potentially dangerous situation was expertly handled with great efficiency" and that "the department should be commended for their professionalism and efficient response".
Great job to the following employees who responded: Captain Pete Gunnell, Lieutenant Jeff Dodd, Lieutenant Glenn Harper, Engineer George Faucher, Engineer Brett Louis, Engineer Scott Roberts, Engineer Brian Reeves, and Firefighter Paul Buchman.
February 25, 2016 -
Dodge Data & Analytics is conducting research on residential construction in an effort to observe trends and predict future activity. Ms. Julia Buffo sent the attached letter to Nassau County Building Official, Michael Griffin, thanking his employees Ronda Oliver and Diane Griffin, for providing them with the info they needed for Nassau County. Ms. Buffo stated, "Because of your timely, consistent information, we are able to accurately track and document new residential construction".
Thanks ladies for your prompt and courteous responses to Ms. Buffo. You make Nassau County proud!
February 19, 2016-
Citizen Brian Smith called to thank Road & Bridge employees Billy Miller and Scotty Hamilton for responding quickly to his call regarding pot holes on McKendree Drive. He said they did a fantastic job.
Keep up the great work!
February 12, 2016-
Ryan Everitt commended Permit Specialist, Michelle Crews, after receiving great service at the Building Department. "Your expedience made our day. We appreciate your work, attention to detail, and outstanding customer service. Thank you, thank you, thank you". Great job Michelle!
February 3, 2016-
Robert M. Womble, Jr., Assistant Chief of Operations for Kings Bay Naval Base, wrote to thank Nassau County Fire Rescue and the members of the Special Hazards Operation Team for a job well done at the submarine fire drill held on Wednesday, January 27, 2016. "We are very appreciative of the support and look forward to future training opportunities with you all", stated Asst. Chief Womble.
Members of SHOT are: Brandon McClellan, Brett Louis, Brian Sloan, Chad Edwards, Elvis Caballero, Glen Harper, Grant Jones, Jamie Graf, Jeff Dodd, Kelly Gunnell, Michael Powell, Mike Eddins, Paul Thornton, Pete Gunnell, Timothy Temples, Weston Gill, and Bill Foures.
January 29, 2016 -
Kudos to Road & Bridge employee, Byron Taylor! Mr. Perry of Eastwood Drive called and stated that Byron did a wonderful job grading and repairing the road and wanted to extend his appreciation.
January 20, 2016 -
Dr. Richard M. Stromberg, Medical Director of the Chest Pain Center for Baptist Medical Center Jacksonville, sent a letter praising Nassau County Fire Rescue for the excellent care they provided to a 64 year old patient suffering from cardiac arrest. "The patient's care was extraordinary. I am really not convinced that any rescue/hospital system in America can consistently deliver that level of timely care and intervention", stated Dr. Stromberg.
Great job Nassau County Fire Rescue and the Firefighters/Paramedics who responded to the call: Ben Salter, Jamie Deonas, Michael Powell, and Sean Babick. Thank you for your dedication to our community and your profession.
To read the letter from Dr. Stromberg, please click here.
December 28, 2015 -
Joe Hernandez, Senior Clerk for the Manufactured Housing Section Division of Motor Services, contacted the County's Building Official, Michael Griffin, to compliment one of the permit specialists. "I just wanted to recognize Ms. Kelly LaMar for assisting me with a state consumer complaint. On December 23, 2015, I called her to request a Certificate of Occupancy for a resident of your county and by the time I returned to my desk, she had already sent it. Some counties require 24-48 hours to pull one and this delays the consumers complaint", stated Mr. Hernandez. "Her efforts allowed me to get the home owner an inspection the day before the holiday weekend, which will expedite getting this complaint resolved. This kind of cooperation between agencies is so important for day to day operations. Excellent customer service professional!".
Keep up the great work Kelly!
County Awards & Achievements
January 26, 2016 -
The Florida Department of Health and the Drug Enforcement Agency conducted their annual audit of Nassau County Animal Control. The audit concluded that all records and drugs are being kept in compliance with State and Federal requirements.
Kudos to Director Joe Novello and his staff. Keep up the great work!
February 27, 2017 -
Congratulations to Chris Mason for winning a competitive scholarship to attend the Florida Floodplain Manager Association’s 14th Annual Conference. Chris beat other applicants from across the State based upon his narrative describing his role in promoting sustainable and orderly development in Nassau County through the combination of sound land-use planning and proper floodplain management. The scholarship covers the expenses related to lodging and food for the duration of the conference, in addition to all events related to the conference including 25 educational sessions and keynote speakers.
February 27, 2017 -
Congratulations to Kailey Porter of the Department of Planning & Economic Opportunity, on earning her Master's Degree in Urban & Regional Planning from the University of Hawaii. Kailey came to work for Nassau County in October 2016 while completing her thesis and graduated in December. In her position as Planner I, Kailey serves as the County's Development Services Planner and Bicycle & Pedestrian Coordinator.
Congratulations Kailey! We wish you many years of success and are glad you joined our team.
February 14, 2017 -
Congratulations to Ted Selby on his retirement after 18 outstanding years with the County. Ted was hired as an Internal Auditor for the Clerk of Courts and during his employment, he also served as a Budget Supervisor, Administrative Services Director, and lastly as County Manager. Ted will always be remembered for his honesty, integrity and leadership ability.
January 9, 2017 -
Congratulations to Public Works Director, Scott Herring, for being awarded "Leadership Nassau Alumni of the Year" at the Chamber's Annual Dinner & Awards Gala held on Friday, January 6th.
September 30, 2016- Congratulations to Janet Loveless for receiving an award from the Northeast Florida Library Information Network (NEFLIN) for her outstanding service and dedication. Janet has served on NEFLIN's Board of Directors since 2010 representing the interests of small to midsized libraries in Northeast Florida.
May 18, 2016 -
Congratulations to Charlotte Young on her retirement after 43 years of service with Nassau County.
May 13, 2016 -
Firefighter/Paramedic, Zach Williams, is being recognized as the UF Health-Jacksonville Department of Emergency Medicine Pre-hospital Provider of the Month.
In the attached letter from Andrew Schmidt, the Assistant Professor of the Department of Emergency Medicine, Zach earned this recognition by providing high quality pre-hospital care including diagnosis, treatment, and communication with the emergency department team. According to Dr. Schmidt, "Zach displayed a superior knowledge of interior STEMI pathology, including specific treatments and ECG analysis. Nassau County should be proud to have Zach as a provider".
Congratulations Zach! Your knowledge and commitment to your profession reflects great credit upon Nassau County and we appreciate all that you do!
April 20, 2016-
Congratulations to Dale Burkett on his retirement after nearly 33 years with the County!